Question 1

How does the unveiled membership work?

Accepted Answer

Every month, you receive Credits to spend on cultural experiences across Berlin. Use them to join experiences with the unveiled community or explore on your own, from museums and exhibitions to theatre, concerts and more. Simply book through unveiled and your ticket is included in your membership.

Question 2

What can I use my Credits for?

Accepted Answer

Your Credits unlock cultural experiences across Berlin, whether you want to experience them with the community or on your own. Join one of our Community Experiences and discover culture together, or use your Credits to visit our partner venues whenever you feel like going solo. And we’re just getting started. New cultural partners and experiences are added every week.

Question 3

How many Credits does an experience cost?

Accepted Answer

It depends on the experience. The number of Credits required can vary based on factors such as the regular ticket price, demand, timing and the individual partner. You’ll always see the exact Credit price before booking. Once you’ve booked, the Credit price of your confirmed booking won’t change.

Question 4

What happens to unused Credits?

Accepted Answer

Don’t worry, unused Credits don’t disappear at the end of the month. They roll over to the next month, so you can save up to 2 months’ worth of Credits.

Question 5

Can I cancel an experience I booked?

Accepted Answer

Since we’re just getting started, just send us a quick email at support@unveiled.berlin at least 12h before the experience starts. We’ll always do our best to find a good solution for you.

Question 6

What happens if I cancel too late or don’t show up?

Accepted Answer

If you cancel after the cancellation deadline or don’t attend the experience, the Credits used for the booking may be forfeited and won’t be refunded.

Question 7

What happens if an experience is cancelled?

Accepted Answer

If an experience is cancelled and you are entitled to a refund, the Credits you used for the booking will be returned to your unveiled account.

Question 8

What happens if an experience is rescheduled?

Accepted Answer

If an experience is moved to a new date, you can either attend on the new date or cancel the booking and receive your Credits back. If we ask you to make a choice, you’ll have three days to do so. If you don’t respond within that time, your Credits will automatically be returned to your account.

Question 9

Can I cancel my membership anytime?

Accepted Answer

Yes. You can cancel your membership at any time. Your membership will remain active until the end of your current paid billing period. There is no additional notice period.

Question 10

Can I share my unveiled account with someone else?

Accepted Answer

No. Your account is personal and may not be shared with or used by another person. Each person may only create one account.

Question 11

Who actually organises the cultural experiences?

Accepted Answer

The experiences available on unveiled are organised and operated by our cultural partners. unveiled helps you discover and book them, but we are not the organiser of the individual experiences. The venue’s own rules and conditions may therefore also apply.

FAQ

Everything you need to know.

CURATED CULTURAL ACCESS IN BERLIN.